Lesson Detail
| Code | Name | Type | Year | Semester | ECTS |
| 704003092013 | Total Quality Management and Accreditation of Health Care Organizations | Zorunlu | 3 | 5 | 5.00 |
Objectives of the Course
To acquire skills of total quality management in health care
Name of Lecturer(s)
Doç. Dr. Birkan TAPAN
Learning Outcomes
| 1 | Knows the theoretical knowledge about Total Quality Management philosophy. |
| 2 | It directs the material and human resources effectively and efficiently in the service delivery process. |
| 3 | Applies the principles of Patient Rights and Patient Safety. |
| 4 | Knows the most used Quality Management Models (ISO 9001, JCI and Health Quality Standards) in health services. |
| 5 | Process Management and Continuous Quality Improvement in years knows theoretical framework issues, implements principles. |
Mode of Delivery
Doç. Dr. Birkan TAPAN
Prerequisites and co-requisities
None
Recommended Optional Programme Components
None
Course Contents
-Comparetion of the management models, - Reasons of the importance of total quality management,- Benefits of total quality management,- The most widely used models of quality certefication in health sector- ISO 9001:2008 - JCI (Joint Commission International Hospital Acreditation Standarts)- Standarts of Ministry of Health- Risk management in health care- Patient satiffaction and patient safety practices in health care
Weekly Detailed Course Contents
| 1 | DEFINITION OF HEALTH AND PROPERTIES OF HEALTH SERVICES |
| 2 | QUALITY CONCEPT, INDUSTRIAL QUALITY AND QUALITY IN SERVICE SECTOR |
| 3 | IMPORTANCE AND QUALITY OF QUALITY MANAGEMENT IN HEALTHCARE SERVICES |
| 4 | -PRINCIPLES OF APPLICATION OF TOTAL QUALITY MANAGEMENT |
| 5 | - DESCRIPTION OF STANDARDIZATION AND STANDARD CONCEPTS, PROCESS CONCEPT AND PROCESS MANAGEMENT |
| 6 | ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM AND USAGE IN HEALTH CARE |
| 7 | Midterm Exam |
| 8 | Midterm Exam |
| 9 | JCI HOSPITAL ACCREDITATION SYSTEM |
| 10 | T.C. MINISTRY OF HEALTH QUALITY STANDARDS IN HEALTH |
| 11 | QUALITY PATIENT SATISFACTION RELATIONSHIP |
| 12 | QUALITY PATIENT SAFETY RELATIONSHIP AND PATIENT SAFETY PRACTICES IN HEALTH |
| 13 | PROBLEM SOLVING TECHNIQUES IN HEALTH AND QUALITY IMPROVEMENT, QUALITY IMPROVEMENT |
| 14 | ETHICAL DIMENSION OF QUALITY |
| 15 | Final Exam |
| 16 | Final Exam |
Recommended or Required Reading
Total Quality Management and Quality Assurance Systems Prof. Dr. Canan ÇETİN, Hospital and Health Organizations Management Prof. Dr. Şahin KAVUNCUBAŞI, Health Organization Management Prof. Dr. Dilaver TENGİLİMOĞLU, ISO 9001:2008 Standarts, JCI Standarts, Standarts of Health Ministry, Power Point Presentations, Case Studies.
Assessment Methods and Criteria
| Yarıyıl (Yıl) İçi Etkinlikleri | 40 |
| Yarıyıl (Yıl) Sonu Etkinlikleri | 60 |
| 100 |
Language of Instruction
Turkish
Work Placement(s)
None
Workload Calculation
| Activities | Count | WORKLOAD (hours) | TOTAL WORKLOAD (hours) |
|---|---|---|---|
| Ara Sınav | 1 | 1 | 1 |
| Final Sınav | 1 | 1 | 1 |
| Derse Katılım | 13 | 1 | 13 |
| 13 | 4 | 52 | |
| Ara Sınav İçin Bireysel Çalışma | 1 | 34 | 34 |
| Final Sınavı içiin Bireysel Çalışma | 1 | 49 | 49 |
| 150 |